VR Gaming Publishing Support Specialist

 

$ads={1}

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Virtual Reality Publishing Support Specialists
This is a great opportunity for you to build a gaming career in Virtual Reality.

What will you do in this role?

As a Publishing Support Specialist at Concentrix, you will:

Assist with case management, troubleshooting, ticket resolution and provide continuous improvement for our client. Our Publishing Support Specialists have a passion for the gaming community and provide a high level of attention to detail when resolving tickets for the VR gaming developers.

• Escalate non-standard submissions
• Report on trends and advocate for platform level solutions
• Communicate with developers and internal partners about their ticket inquiries
• Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
• Maintain in-depth knowledge of client products and/or services

Who You Are:

As a Publishing Support Specialist your integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:

• Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
• Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
• Meticulous attention to detail
• BA/BS degree preferred but not required
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently and collaboratively
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Requirements:

• This position requires onsite in person employment at our Austin TX location 11800 Alterra Pkwy, Austin, TX 78758
• High School Diploma or GED
• Personal or professional experience with video gaming, virtual reality (VR) and related experience
• At least 1 year of customer service, call center, administrative or technical support experience
• Able to rotate shifts, as needed
• Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Highly competitive wage and inclusive perks
• Complimentary gourmet meals at onsite cafeteria - Free breakfast and lunch with snacks and drinks!
• Employee rewards and recognition programs
• Referral and Performance Bonuses
• US Full benefits – 401K, medical, dental, vision, and an employee assistance program (EAP) and more!.
• Employee rewards and recognition programs
• Referral and Performance Bonuses

• Trained wellness partners to support you as well as wellness training opportunities.
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in

your career, we want to hear from you! Apply today and find out why 290,000+ people

around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race,

color, religion, sex, sexual orientation, gender identity, national origin, disability, or

status as a protected veteran.

Learn more:

U.S.

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Location:

USA Austin 13011 McCallen Pass Bldg D

Language Requirements:

Time Type:

Full time

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

$ads={2}

 

.