Senior Navigates Help Desk Analysts (Charleston, WV or Houston,
Location: Charleston West Virginia
Description: Columbia Gas Transmission LLC is employing Senior Navigates Help Desk Analysts (Charleston, WV or Houston, right now, this position will be placed in West Virginia. Further informations about this position opportunity kindly see the descriptions. Location Information
NiSource Gas Transmission & Storage (NGT&S) companies own and operate about 15,000 miles of strategically-located interstate natural gas pipelines, integrated with one of the largest underground storage systems in North America. Visit us at http://www.ngts.com to learn more about our companies. Management is open to filling the two Senior Navigates Help Desk Analyst positions at either the Charleston, WV or Houston, TX office locations. The opening is posted at the Senior level, however, management is willing to fill at at lower level in the Help Desk Analyst job family based on qualifications.
Responsibilities
PRINCIPAL OBJECTIVE:
To lead NiSource-s customer service efforts by supporting a business processes team that will provide seamless interaction between external customers and both internal and external IT resources in order to ensure that state of the art, market driven, nomination, scheduling, billing, contracting, and electronic bulletin board systems are designed, implemented, and maintained. This position will report to the Manager, Navigates.
VALUE BEHAVIORS:
Safety - We constantly strive to identify and correct conditions that affect employee safety; upholding safety standards. Trust - we will deliver on our commitments and build a long term trusting relationship with our internal and external stakeholders. Accountability - We take our commitments seriously. We deliver and expect the same of each other. Relentless Pursuit of Improvement - We are never satisfied with yesterday's performance. Everything we do, can and must, be improved. We are personally responsible for improving our business, striving for continuous self-improvement; expanding breadth and depth of knowledge, learning from mistakes, teaching others and sharing. Teamwork - We recognize that by working together - pooling our respective talents, points of view and strengths - we will exceed what we could accomplish as individuals. We will treat everyone with dignity and courtesy. We can disagree without being disagreeable. We listen to one another and care about one another. A can-do attitude that is positive, supportive and cooperative.
ESSENTIAL FUNCTIONS:
Responds to, diagnoses, and logs technical and business problems or questions for the pipeline transaction management system (currently Navigates). Must be proficient in problem recognition, research, isolation, resolution, and follow-up procedures. Assigns and administers applications security, and educates customer on security policy and procedures. Responsible for testing and ensuring that SOX guidelines for internal security are met or exceeded. Thoroughly test applications to ensure proper operation and freedom from defects. Prepares and maintains system and user documentation. Organizes and conducts complex training and educational programs for both internal and external customers. Must support customers in a rotation of after-hours support.
SELECTION CRITERIA:
A Bachelor's degree in Business, Business Analysis, Computer Science, Engineering or related area plus four or more years of relevant industry experience (or comparable knowledge acquired through ten plus years of experience) is preferred.
Must possess effective call-handling skills.
Excellent interpersonal/team-building skills are mandatory.
Strong analytical skills are mandatory.
Strong written and verbal skills are mandatory.
Demonstrated excellent customer service skills (both internally and externally).
Thorough understanding of North American energy market, Company tariffs, physical flow of gas, Company customer base, 24/7/365 obligations of customer service team, and FERC regulations.
Demonstrated leadership ability in a fast paced, high intensity business environment.
On-call responsibilities and extended hours coverage are needed.
ADDITIONAL INFORMATION: Indoors 95%; outdoors 5%. Normal office environment. Sitting 85%; standing 10%; bending/stooping/kneeling 5%. Travel required. Motor vehicle records check required.
NiSource Inclusion & Diversity Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
NGTS Commitment to Compliance NiSource Gas Transmission & Storage is committed to regulatory compliance. Employees are responsible for understanding and following all laws and regulations applicable to their job responsibilities.
How To Apply For immediate consideration, please apply on-line at www.nisource.jobs on or before July 19th. Thank you.
Equal Employment Opportunity NiSource companies are Equal Employment Opportunity (EEO) employers and do not discriminate in any employer/employee relations based on race, color, religion, sex, marital status, sexual orientation, national origin, age, disability, veteran status, or other characteristic protected by law. NiSource companies require all employees to adhere strictly to this policy.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Columbia Gas Transmission LLC.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Tue, 03 Jul 2012 23:36:39 GMT
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