Help Desk Analyst (.1194)
Location: Charleston West Virginia
Description: CNSI is at present looking to employ Help Desk Analyst (.1194) right now, this job will be placed in West Virginia. Detailed specification about this job opportunity kindly read the description below. Provide support for HUD HITS National Help Desk Data Center.
- Provides technical support to customers for a wide range of
- Acti! vely listens to customer problems.
- Recommends solutions to solve problems.
- Follows-up with customer to ensure problem has been
- Updates the knowledge base with process changes and
- Responsible for ensuring timely process
Includes problem recognition,
research, isolation, resolution, and follow-up steps.
Required Skills:
Primary Skills:
? Requires experience and understanding of technical infrastructure.
? Is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.
? Will use the problem management database and help desk system.
? Escalates more complex problems to Senior Level.
? Responsible for transmitting customer satisfaction surveys to clients and conducts fol! low-up.
At the direction of leadership, performs correctiv! e action regarding surveys.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to CNSI.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Tue, 02 Jul 2013 19:08:14 GMT