INBOUND CUSTOMER SERVICE REPRESENTATIVES
Location: Fairmont West Virginia
Description: Adecco is presently looking of INBOUND CUSTOMER SERVICE REPRESENTATIVES right now, this job will be placed in West Virginia. For detail informations about this job opportunity kindly see the descriptions. We are currently recruiting for 20 Customer Services Representatives for a large company in Fairmont, WV.
Summary of Responsibilities:
Workers are pro! ficient in basic skills and occasionally require assistance in advanced functionality.
Understand business units,technical and/or business processes.
Possess intermediate troubleshooting skills.
Resolve customer issues and requests in a prompt, courteous, and professional manner.
Achieve customer satisfaction in all customer contacts.
Maintain a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements.
Responsibilities include initiating trouble calls, creating notifications, performing account maintenance, inputting data as required and documenting customer notes on accounts.
Provide sound customer service by exceeding customer needs.
Research all customer inquiries and perform appropriate system entries.
Receive/process outage and 911 emergency calls within company and regulatory guidelines.
Utilize independent ana! lysis and good individual judgment resolving customer concerns! .
Follow up with customers when appropriate.
Solicit sale of new or additional services.
Handle irate customers in a calm, courteous, and professional manner.
Use effective communication skills with good judgment to analyze and resolve customer inquiries.
It is the responsibility of each representative to read all communications and emails and to apply existing and new practices/procedures.
Representative is responsible to be available to attend necessary training.
Other duties may be assigned to meet business needs.
Specific Summary qualifications:
Must have a high school diploma or GED.
Must pass the company approved CSR test.
Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
Ability to read and interpret documents such as quick reference cards, training documents, CNET and other available on-line help! tools.
Ability to accurately calculate figures and amounts.
Ability to interpret technical instructions received from the field regarding meter reads and outage status.
Excellent communication skills including good grammar, tone of voice, and diction.
Basic computer and keyboarding skills.
Utilize SAP effectively and efficiently.
Excellent customer service skills (friendly, courteous, helpful).
Always works safely and with no work-related accidents or injuries.
ADDITIONAL INFORMATION: Responsibilities
Initiating trouble calls, creating notifications, performing account maintenance, inputting data as required
Documenting customer notes on accounts
Providing appropriate system entries
Receiving/processing outage and 911 emergency calls within company and regulatory guidelines
Utilizing independent analysis and judgment resolving customer concerns
Soliciting sal! es of new or additional services
Handling irate customers in a calm, courteous and professional manner
Using effective communication skills and judgment to analyze and resolve customer inquiries
Reading communications and emails and applying information to existing and new practices/procedures
Attending training
Qualifications
High school diploma or GED required
Must pass company approved CSR test
Call Center experience or strong customer service experience preferred
Must have ability to work mandatory overtime with little notice
Ability to sit at desk and be on phone for long periods of time
Excellent communication skills including good grammar, tone of voice and diction
Basic computer and keyboarding skills, with ability to use SAP efficiently
Excellent customer service skills (friendly, courteous and helpful)
Demonstrate a questioning attitude to ! continue to learn, produce results and strengthen existing relationships
Ability to read and interpret documents such as quick reference cards, training documents, CNET and other on-line help tools
Ability to accurately calculate figures and amounts
Ability to interpret technical instructions regarding meter reads and outage status
Always works safely with no work related accidents or injuries
Pay rate is 11.00/ hour
If you are interested in applying for this position, please forward your resume to Katie Core, katie.core@adeccona.com or you can apply online at Adeccousa.com.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Adecco.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Wed, 23 Oct 2013 22:15:34 GMT