Position Description:
We are looking for highly motivated and customer-focused Contact Center Representatives to join our team in the travel industry. As a Contact Center Representative, you will be the first point of contact for our customers, providing exceptional service and support to assist them with their travel-related inquiries and requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process inbound/outbound customer calls and emails in a timely professional manner.
Provide accurate information about services offered by Avoya Travel.
Ensure that all customer interactions that flow through the Contact Center are logged accurately in the Customer Relationship Management system.
Collaborate with other departments, such as sales, operations, and customer service, to ensure the delivery of seamless customer experiences.
Stay up to date on industry news and company policies.
Meet or exceed individual and team performance metrics, including call quality and customer satisfaction.
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES
Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
Strong problem-solving skills, with the ability to think quickly and find appropriate solutions to customer issues.
Ability to handle high call volumes and multitask in a fast-paced environment.
Proficiency in computer systems and software applications, including Microsoft Office.
Ability to work flexible hours, including weekends and holidays, as the travel industry operates 24/7.
Strong attention to detail and accuracy in data entry and documentation.
EXPERIENCE AND/OR EDUCATION
1+ years of experience in a customer service or contact center role, preferably in the travel industry.
High school diploma or equivalent.
6+ months of experience working in a remote work environment.
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15lbs at a time.
Ability to travel to home office or other locations as needed.
We are looking for highly motivated and customer-focused Contact Center Representatives to join our team in the travel industry. As a Contact Center Representative, you will be the first point of contact for our customers, providing exceptional service and support to assist them with their travel-related inquiries and requests.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Process inbound/outbound customer calls and emails in a timely professional manner.
Provide accurate information about services offered by Avoya Travel.
Ensure that all customer interactions that flow through the Contact Center are logged accurately in the Customer Relationship Management system.
Collaborate with other departments, such as sales, operations, and customer service, to ensure the delivery of seamless customer experiences.
Stay up to date on industry news and company policies.
Meet or exceed individual and team performance metrics, including call quality and customer satisfaction.
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES
Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
Strong problem-solving skills, with the ability to think quickly and find appropriate solutions to customer issues.
Ability to handle high call volumes and multitask in a fast-paced environment.
Proficiency in computer systems and software applications, including Microsoft Office.
Ability to work flexible hours, including weekends and holidays, as the travel industry operates 24/7.
Strong attention to detail and accuracy in data entry and documentation.
EXPERIENCE AND/OR EDUCATION
1+ years of experience in a customer service or contact center role, preferably in the travel industry.
High school diploma or equivalent.
6+ months of experience working in a remote work environment.
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15lbs at a time.
Ability to travel to home office or other locations as needed.
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