Under close supervision, performs account management for utilities, parking citations, and business license services.
ESSENTIAL TASKS:
- Assists with maintenance of utility records for the City's sewer and water utilities;
- Prepares monthly meter reader books and assists meter readers in obtaining accurate information.
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Receives and posts utility, parking citations, business licenses, and other revenue payments;- Sorts and files correspondence, checks, vouchers, and other materials, numerically, alphabetically, or by other prescribed methods.
- Sets up new accounts and verifies addresses and other personal account information, including processing open and close requests for service forms.
- Produces letters, memoranda, reports, tabulations, and other finance/revenue-related materials as requested.
KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS:
- Knowledgeable of quality customer service techniques and concepts, payment process and posting, and customer account maintenance techniques
- Proficient in operating a personal computer, 10-key adding machine, fax, copier, and other office equipment to perform duties, be proficient in using Microsoft WORD and EXCEL.
- Skilled in maintaining, reviewing, and reporting account information, calculating payments accurately, following and providing oral and written instructions, and in establishing and maintaining productive working relationships
- Must be able to perform essential duties with minimum supervision and to communicate verbally effectively and in writing in English (Bilingual English / Spanish highly desired)
QUALIFICATIONS: Two (2) years of experience in administrative work, preferably in a Utilities department or any equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
THE SELECTION PROCESS: Applicants whose experience best meets the City's needs will be invited to participate in the examination for this position. Candidates must have access to a computer with internet, video, and audio capabilities to participate in our examination process.
The examination may consist of one or more of the following: (1) Training & Experience Evaluation, (2) Writing Exercise, and (3) Qualifications Appraisal Interview with a panel of subject matter experts. Candidates must receive a score of 70 or higher to have their names placed on the active eligibility list for one year. The top three ranks on the Eligibility List will have the application materials forwarded to the hiring authority for a selection interview.
The City of Inglewood is an Equal Opportunity Employer. It does not discriminate by age, sex, race, religion, national origin, marital status, or handicap status in its employment actions, decisions, policies, and practices.
