The Intake Services Manager devises and implements strategies to deliver confidential intake service for students seeking center-located assistance or refer students to campus-located basic need services and other student service resources. This position independently manages and determines daily activities of the center during the week, evening, and weekends, which includes collaborating with center-located services (e.g., Financial Education, Loan and Support Services programs and services; Bruin Hub), permanent and temporary hoteling placement of campus partner services, and other comprehensive student support efforts that align with the center's service objectives. The Intake Services Manager also provides overall administrative stewardship with communication strategies (online and in-person). In addition, the position directly supervises 10 center student staff and collaborates with the Financial Education, Loan and Support Services (FELSS) department, Student Affairs departments, and other campus partners to lead event planning and management of center meetings, retreats, and conferences. Administrative responsibilities also include fund tracking, developing and implementing assessment strategies, analyzing assessment data, developing reports and visual presentations, and procuring supplies, services, travel and equipment using various on-line systems for the center.
Under the current direction of the Economic Crisis Response Team Chair, this position manages and coordinates activities through collaborations with campus partners to streamline service delivery, to facilitate communication between offices, and to directly help students access campus-wide basic needs resources.
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The Intake Services Manager will work closely with center leadership and FELSS leadership to support the holistic development of students' life skills from a position of dependency to self-sufficiency. Through assessment, consultations and follow-up services, this position will help students navigate support resources with basic needs, and referral to campus departments and community agencies.
This position will identify issues and trends and exercise independent judgment regarding escalating cases to appropriate university departments and coordinates with center staff and others, if/when needed for resolution.
Percentage of Time:
100%
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
15
Records
Qualifications
Required/Preferred
(1) Ability to diplomatically handle difficult or urgent matters in a confident and proficient manner, and to maintain confidential and sensitive information with tact and discretion.
Required
(2) Demonstrated working knowledge of student affairs activities in a university setting.
Required
(3) Ability to communicate clearly and concisely to convey appropriate messages, give instructions and obtain information. Skill in writing concise logical, and grammatically correct business correspondence and procedures.
Required
(4) Ability to analyze information, problems or situations to define the problem, formulate accurate and objective solutions.
Required
(5) Demonstrated ability to interact effectively and communicate in a positive and professional manner with students, faculty, staff, and community members of diverse cultural, social, political, and religious backgrounds and varied age, gender, sexual orientation, and ability. Interpersonal skills to establish and maintain cooperative working relationships. Skill in interacting diplomatically with the public when faced with demands or requests for action that may violate federal or state law or University policy and procedure. Ability to maintain equanimity, sensitivity, and judgment in the face of resistance, indifference or hostility during conflict or confrontations.
Required
(6) Strong verbal, written, listening, and interpersonal communication skills to speak clearly and distinctly using appropriate vocabulary and grammar to obtain and convey information to individuals at various organizational levels; to compose clear, grammatically correct, well-constructed correspondence, reports, and informational materials; to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others; and to lead work groups and negotiate and exchange ideas, information, and opinions with others to formulate policies and programs and arrive jointly at decisions, conclusions, and solutions.
Required
(7) Ability to work independently, organize work, set priorities that accurately reflect the relative importance of job responsibilities, handle several projects simultaneously, and adapt to frequent schedule changes and interruptions. Demonstrated skill in assessing timelines and coordinating numerous assignments and projects simultaneously under heavy and constantly fluctuating workloads and conflicting deadlines. Skill in organizing material and information in a systematic manner to maximize efficiency and minimize duplication of effort.
Required
(8) Analytical skills to review documents, information, situations and procedures in order to identify any discrepancies or potential problems, and generate alternatives or offer solutions and/or methods of implementation, based on existing guidelines, and/or discern when action of higher level is needed.
Required
(9) Expert skill in applying accounting and audit principles and practices. In depth knowledge of financial ledgers and report systems. Expert skill in reconciliation of transactions and resolving errors and discrepancies.
Preferred
(10) Working knowledge of university fiscal and personnel policies and procedures, purchasing and accounts payable.
Preferred
(11) General knowledge of departments and offices of the University, their functions, policies and procedures to make student referrals.
Preferred
(12) Experience working with distressed individuals in a higher education or community setting. Demonstrated ability to deal effectively with crisis situations under conditions of high demands and rapidly changing circumstances.
Preferred
(13) High-level skill in using EXCEL, WORD and POWERPOINT to analyze data and develop reports.
Preferred
(14) Advanced degree in Education, Counseling, Social Work, or a related field, and experience working in a college or university.
Preferred
(15) Experience supervising student employees in a college or university environment.
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
07-22-2023
External Posting Date:
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