It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.
Summary
The Quality Assurance Specialist will monitor inbound service calls to assess employee demeanor, technical accuracy, performance, and conformity to company policies and procedures. The specialist will audit prior authorizations for accuracy and provide feedback to reduce errors. This individual will be responsible to develop, create and implement call center processes and procedures manual as needed.
Your role in our mission
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- Participates in customer and client listening programs to identify customer needs and expectations.
- Monitor the effectiveness and quality of incoming calls.
- Audit prior authorizations for accuracy.
- Determine weaknesses in performance and establish solutions to improve.
- Ensure compliance with company's quality systems.
What we're looking for
- 2 years of call center customer care experience, preferably in a technical environment.
- Pharmacy experience required
- Strong attention to detail, exceptional listening and analytical skills.
- Ability to utilize various call monitoring systems.
- Excellent communication skills both written and verbal required.
What you should expect in this role
- Work-from-home position
- In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
- To Test your internet download and upload speed:
- Go to Google
- Search for Internet Speed Test or click here.
The pay range for this position is $50,400 - $72,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $50,400.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotating shift
- Rotating weekends
- Weekends as needed
Experience:
- Pharmacy Technician: 2 years (Required)
- Call center: 2 years (Required)
Work Location: Remote
