Broadband Technician I
Location: Shrewsbury West Virginia
Description: Suddenlink is at present looking to employ Broadband Technician I right now, this career will be placed in West Virginia. Detailed specification about this career opportunity please give attention to these descriptions. Under minimal supervision the Suddenlink Broadband Technician I installs, disconnects, changes, and repairs service for Suddenlink Communications. Educates customers regar! ding their existing and new services, informs them about other services and proposes solutions to customer problems. Describes the advantages of and sells additional Suddenlink services to customers. Performs basic troubleshooting at time of installation from tap to customer’s electronic devices. Buries drops, locates lines and performs service audits.
Position Requirements
ILLUSTRATIVE ACCOUNTABILITIES
- Provides quality internal and external customer service surrounding Suddenlink’s values
- Educates customers in the use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
- Determines customer’s current service levels, inquires about customer preferences and needs, and
- Resolves or escalates customer complaints
- Plans daily route, requisitions equipment and supplies and stock! s vehicle
- Maintains and secures Suddenlink truck and ! equipment
- Installs, tests and troubleshoots Suddenlink services including video, data and telephone from tap to device
- Uses small hand tools, power tools, meters, and other test equipment
- Meets schedule appointment windows
- Completes work orders and other documentation on paper or by using a truck-mounted or mobile computer
- Represents Suddenlink to collect payments and equipment; secures appropriate customer signatures
- Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
- Perform other duties as assigned
- Ability to communicate in person and by telephone
- Hand and finger dexterity to carry and to use tools and equipment as necessary
- Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
- Ability to carr! y, climb and operate extension ladder, (approx. 28 ft high, and 75 pounds)
- Ability to climb poles using gaffs, hooks and climbing belt as needed
- Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
- Ability to work while standing 50 - 70% of the time
- Ability to drive Suddenlink vehicle in a safe and responsible manner
- High School Diploma or equivalent
- Appropriate valid driver’s license and a good driving record
- Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
- Ability to prioritize and organize effectively
- Ability to work independently and with others
- Ability to comply with all Suddenlink implemented safety procedures
- Skill in using a Windows-based computer
- Knowledge of basic mathematics and electronics
- Bi-lingual profi! ciency preferred in some locations
- ! .
If you were eligible to this career, please email us your resume, with salary requirements and a resume to Suddenlink.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Sun, 08 Sep 2013 03:57:26 GMT