Job Description
The Loyalty and Payments Fraud Team helps protect our customers from all aspects of fraudulent activity on their accounts. They do this by leveraging industry standard fraud detection tools, real-time data and, most importantly, well-honed critical thinking skills, excellent “in the moment” decision making ability and exceptional customer service. Our fraud specialists collectively have saved Nordstrom and our customers tens of millions of dollars a year in fraud losses…annually!
Nordstrom is able to offer remote employment for this position in: Arizona, Colorado, Illinois, Nevada, North Carolina, Texas, Utah and Washington.
Training: Must successfully complete and graduate the training program. Training dates are August 7th -September 29th (Mon-Fri) and 100% attendance required.
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A day in the life…- Handle approximately 50 inbound calls daily from customers regarding potential fraudulent credit card activity
- Detect fraud and deliver top-notch experience for our customers
- Advocate for our customers when they experience fraud, provide education and support
- Strive to stop fraud before it happens
You own this if you have…
- 1+ year of fraud, customer service related experience; or equivalent combination of education and experience
- 1+ year of call center experience preferred
- Ability to handle a high volume of calls with detail and accuracy, while delivering excellent customer experience
- Proven critical thinking skills including ability to identify fraud trends quickly
- Initiative, ability to act proactively, and employ creativity to find solutions to complex problems
- Excellent verbal and written communication skills
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Colorado: $18.75 - $31.00 Hourly, Nevada: $18.75 - $31.00 Hourly, Washington: $18.75 - $37.50 Hourly
