Clerk-Call Center [United States]

 

Job Snapshot

• Employee Type:
  

  Full-Time
• Location:
  

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  606 South Olive Street

  Los Angeles, CA
• Job Type:
  

  Admin - Clerical

  Customer Service
• Experience:
  

  Not Specified
• Date Posted:
  

  5/26/2023

Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Position: Customer Service Representative
Hours: Monday - Friday, 8:00 a.m. 5:00 p.m.
Reports to: Call Center Supervisor
Position Description
The CSR working in the Customer Care Department is responsible for providing assistance to Motorist /customers via telephone and correspondence. The primary duties are but not limited to:

• Answering telephones and providing assistance to motorist in a timely, courteous and professional manner.
• Accurately process, document, route, and record mail correspondence
• Handle complaints and investigations
• Process citizen complaints and requests via phone and/or correspondence
• Research and process correspondence
• Adhere to company policies and procedures
• Follow guidelines and procedures as outlined in the procedure manuals
• Other duties and responsibilities as necessary

Requirements/Experience:

• High School diploma or GED

• Excellent verbal and written communications skills
• Outstanding attendance and punctuality
• Good problem solving and analytical skills
• Candidate must have no restrictions for phones or correspondence processing.
• Must be professional and courteous
• Bilingual (Spanish) required for SLA’s ( Service Level Agreement)
• Must be professional and courteous to peers, supervisors and managers
• Must have the ability to communicate effectively with peers and management
• Candidate must be able to multi task
• Candidate must be a team player at all times
• Must have an Excellent attendance record

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

Other details

• Pay Type : Hourly

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