Guest Services Attendant vacancy at Stonewall Resort in Roanoke

Stonewall Resort is in need of Guest Services Attendant on Tue, 30 Jul 2013 22:03:20 GMT. Responsibilities for this Position To ensure comfort of guests by assisting them with any questions, reservations, travel arrangements, luggage handling, resort tour needs, etc. they may have. Carry out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Follow safety...

Guest Services Attendant

Location: Roanoke West Virginia

Description: Stonewall Resort is in need of Guest Services Attendant right now, this vacancy will be placed in West Virginia. Further informations about this vacancy opportunity kindly see the descriptions. Responsibilities for this Position

To ensure comfort of guests by assisting them with any questions, reservations, travel arrangements, luggage handling, resort tour needs, etc. they may ha! ve.
Carry out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
Follow safety procedures to ensure a safe working environment.
Insure that all bell functions are consistently met, including:

• greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center;
• providing luggage and package assistance to and from suites, informing guests of guest room functions and emergency information;
• delivery of guest items throughout hotel;
• maintaining cleanliness and appearance of front door area; and
• interfacing with front desk to meet guests needs.

Carry out transportation functions, including:

• coordinating daily arrival/departure airport transportation;
• maintain cleanliness and safety features of vans t! hrough frequent inspections;
• delivering boxes, packag! es, etc. as necessary.

Is knowledgeable of all hotel and conference center services and upsells.
Provides a concierge function by assessing and offering creative suggestions and recommendations to guest/conferee requests, including:

• maintains concierge manuals and Rolodex.
• maintains and updates file on metropolitan restaurants, and assists guests with making reservations.
• arranges golf tee times, tennis and racquetball and other recreational reservations;
• conducts tours of hotel and suites to guests;
• assists guests with ordering flowers, balloons, gifts, etc.
• maintains the guest service brochure rack with updated brochures, shopping guides, and sporting event schedules; and
• assists callers and guests with directions and maps.

The flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week).
Perform other duties as requested by immed! iate superior.

Requirements

Must be a citizen of this country or possess a valid work permit.
Previous customer service experience preferred.
Good communication skills.
Attention to detail.
Computer experience preferred.
Outgoing personality and a professional demeanor.
Valid drivers license and are able to drive a manual shift vehicle.

Technical Requirements:
Must live in the local area or within commuting distance.
Must be willing to work a variety of day/night and weekend shifts.
Requires strong organizational skills.

Compensation

Wage
$7.25 per hour
Hours
Part Time, Seasonal

Benefits

Free meal per shift
Company matched 401-k
Company Hotel Travel Discounts
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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If you were eligible to this vacancy, please ! email us your resume, with salary requirements and a resume to Stonewal! l Resort.

If you interested on this vacancy just click on the Apply button, you will be redirected to the official website

This vacancy starts available on: Tue, 30 Jul 2013 22:03:20 GMT

Apply Guest Services Attendant Here