Field Service Engineer II - Ultrasound 025808
Location: Wheeling West Virginia
Description: Philips Global is presently looking of Field Service Engineer II - Ultrasound 025808 right now, this job will be placed in West Virginia. For complete informations about this job opportunity please read the description below. Field Service Engineer II - Ultrasound
Philips Healthcare Organization Description
We simplify healthcare by focusing on the people in the care cycle - patients and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home.
Field Service PERFORMANCE EXPECTATIONS
In your role as an Ultrasound Field Service Engineer your job duties include:
1.
CUSTOMER SATISFACTION:
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Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel.
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Maintaining customer satisfaction is the primary goal.
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Therefore, the engineer must demonstrate ownership in difficult circumstances and show a sense of urgency about getting results prioritized by Service Management or the customer.
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As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.
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Refers information to the appropriate person (applications, sales, etc.).
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Provides a positive cohesive company image when discussing the company, products, etc with the customer.
Establishes credibility and trust.
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Understands customer’s competitive environment.
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Provides proactive regional leadership in the improvement of customer relationships and satisfaction.
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Drives the region to maximize customer satisfaction consistent with regional business objectives.
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Shares best practices within local region and the entire Zone.
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Works closely with Sales to achieve results.
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Provides communication and leadership at luminary and the most challenging regional accounts.
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Involved in multiple levels in accounts.
2.
TEAMWORK:
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Performs a wide variety of tasks and changes focus quickly as demands change.
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Adapt to varying customer needs.
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Initiates and facilitates change and explains why.
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Seeks out, develops/facilitates and shares best practices.
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Assesses situations and makes an optimal and speedy decision despite limited information.
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Solves problems while exhibiting judgment and a realistic understanding of all the issues.
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Overcomes roadblocks and provides permanent solutions.
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Actively participates as a member of one or more regional empowered work teams.
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Puts the team ahead of individual needs.
COMPLIANCE:
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Operate under the required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations.
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Adheres to established quality requirements, (FDA â€" ISO9000), and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
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Manages company assets effectively including labor time, parts inventory, tools, test equipment calibration, RMA’s, A/R’s, customer purchase orders, equipment, company vehicles, business expenditures, etc.
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Performs all administrative duties in a complete and timely manner including timesheets, service tickets, expense reports, FCOs, preventative maintenance, and other related paperwork.
4.
TECHNICAL:
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Able to perform as a primary service engineer for at least one entire modality at luminary accounts.
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May be assigned duties in multiple modalities.
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Recognized as an expert in at least one modality in and outside of assigned region.
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Maintains knowledge of technical advances and current industry trends.
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Assesses situations and makes an optimal and speedy decision despite limited information.
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Solves problems while exhibiting judgment and a realistic understanding of all the issues.
5.
BUSINESS RESULTS:
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Champions/drives regional sales/service opportunities.
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Implements revenue programs with zeal.
Closes business.
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Integrates knowledge of the business financials to drive business results.
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Meets or exceeds established goals.
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Perform other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
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Bachelor's degree plus four years of similar experience, or equivalent.
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Problem solving skills and technical ability with field experience preferred.
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Excellent customer communication and interpersonal skills, preferably demonstrated in a customer service environment.
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Proven selling and presentation skills.
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Advanced knowledge and experience with Windows-based computer applications.
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Effective time management and organizational skills.
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Demonstrated clinical proficiency in all basic ultrasound applications.
Philips is an equal opportunity employer
Job
Customer Service â€" Field Service
Primary Location
United States-West Virginia-Wheeling
Organization
PHNA Customer Services-11021925
Schedule
Full-time
Travel
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Yes, 50 % of the Time
Job Number:
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025808 1197380
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Philips Global.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Thu, 30 Aug 2012 22:18:38 GMT