Royal Service Agent
Location: Fairmont West Virginia
Description: Fairmont Hotels & Resorts is hiring Royal Service Agent right now, this vacancy will be placed in West Virginia. More complete informations about this vacancy opportunity kindly see the descriptions. Primary Location
:
United States-Kohala Coast-The Fairmont Orchid
Employee Status
:
Regular
Royal Service Agent
Your knowledge of the! hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview
: The Fairmont Orchid Hawaii is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children’s program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redi! recting calls or assisting the caller
Take ownership ! of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the “Royal Service†software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications:
Previous customer related experience an asset
Must possess outstanding guest services skills and sophisticated verbal communication skills
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solvi! ng abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements:
Must be currently authorized to work in the United States.
APPLY TODAY:
Whether you’re launching your career or seeking meaningful employment, we invite you to visit
http://www.fairmontcareers.com/
to learn more about Fairmont Hotels & Resortsâ€"and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experienc! e in each of our destinations. And we know that, to offer our guests th! e best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunitiesâ€"throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificâ€"as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over An exciting future awaits!
The Fairmont Orchid Hawai'i is an Equal Opportunity Employer and a Drug Free Workplace. !
Job Level
:
Colleague
Schedule
:
Part-time
Shift
:
Rotating / Shift Work
Travel
:
No
Closing Date
:
15.Nov.2013, 4:59:00 AM
Job Number:
ORC00577
- .
If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Fairmont Hotels & Resorts.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Sat, 17 Aug 2013 04:27:44 GMT