Call Center Rep. - Level 1
Location: Chicago Illinois
Description: Ace Group is employing Call Center Rep. - Level 1 right now, this position will be placed in Illinois. For detail informations about this position opportunity kindly read the description below. This is the first level CSR position where the employee is trained through a series of formal in class training sessions along with on the job training …servicing all core types of calls that come into the Call Center. The individual demonstrates consistent good quality and performance results. Has displayed good job knowledge, confidence in all calls, good problem solving abilities and provides consistent service that is customer focused and professional. This is a growth and development entry level position where and employee masters the core CSR position requirements and demonstrates the abilities to bein! g competent CSR.
This position requires that the indi! vidual go through all phases of the core training of the CSR position. They will learn how to service the core calls received in the CSR position (Claims and customer service calls for policyholders and agents â€" in all core lines of business, Accident, Life and Health)
The employees will be trained to service the core calls and must demonstrate consistent good quality results (level 3 or better) and performs consistently within productivity requirements. The individual is very dependable with average or better attendance, adherence to schedule and availability.
This position requires the employee to be trained and develop good work habits and must be a motivated worker, confident and capable to handle all service and claim situations.
The employee must assimilate and utilize their job knowledge of Combined’s products, procedures, claim practices/procedures, all service applications (CLARIFY, main frame systems - L70, LPS COPS, Accident system ! - Content Manager, Outlook and effectively incorporate with their strong interaction skills. In addition, this employee has also been cross trained to handle all core calls in Claims and Customer Service from our policyholders and Agents.
This training program also includes training in soft skills while communicating with customers, being focused on their needs and develops a customer centric approach in servicing customer’s needs. Ultimately should demonstrate very good service capabilities and consistent customer focused approach.
The successful individual who has learned all policy product lines, all procedures for the core calls, demonstrated good productivity, quality and dependability results along with being customer focused in all call work will be considered for a promotion to the level 2 CSR position. Typically an employee will spend 12 â€" 18 months in this position before they are considered for promotion.
Qualifications
Tak! ing customer calls in production
Solving customer inquiries th! at require research and resolution
Consistently perform at a minimum of performance level for the position
An accuracy rate of 98.8% or better and demonstrate consistent performance
Chicago - 111 Wacker St
Chicago
60601
Client Services
Travel
-
No
Job Posting
-
Dec 12, 2013, 1:19:12 PM
- .
If you were eligible to this position, please email us your resume, with salary requirements and a resume to Ace Group.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Fri, 13 Dec 2013 07:12:40 GMT