Who is Taco Bell?
Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 7,500+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.
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Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.
At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.
About the Job:
The Mission of the Taco Bell IT Knowledge and Training Analyst is to create and conduct technical training programs for Service Desk analysts to support all technologies used in Taco Bell restaurants. The training analyst accomplishes this by Determines training objectives, reviewing course curriculum and lectures on the Taco Bell technology to support Restaurant issues when calls come in to the Services Desk.
The Day-to-Day:
- Determines training objectives, creates training programs, including outline, text, handouts, and tests, and designs laboratory exercises.
- Develops and coordinates schedule and deliver new hire and existing analyst refresher training programs to individuals within the Service Desk
- Design and prepare job aids and resource materials for use upon completion of training.
- Analyze knowledge articles relevance and work with Platform owners to update articles as needed.
- Assess training needs through regular communication with employees, surveys, consultation with managers or focus groups.
- Timely compile and report result of participant evaluations, attendance, and other relevant training data, sharing course effectiveness and impact data on a regular basis to eliminate delays that could impact Restaurants.
Is This You?
- BS/BA in Computer Science and/or equivalent training or experience
- At least 3 years of Training experience Information Technology preferred .
- Experience with MS Office suite (Outlook. Word, Excel, Powerpoint), eLMS
- Ability to work independently, establish priorities, and proceed with objectives to meet timeline and dates.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Strong analytical skills with proven ability to solve problems creatively
- Ability to learn, understand, and apply new technologies.
- Excellent oral and written communication with the ability to build relationships and influence processes.
Work-Hard, Play-Hard:
- Hybrid work schedule and year-round flex day Friday
- Onsite childcare through Bright Horizons
- Onsite dining center and game room (yes, there is a Taco Bell inside the building)
- Onsite dry cleaning, laundry services, carwash,
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Tuition reimbursement and education benefits
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag and… honestly, too many good benefits to name
Salary Range: $66,600 to $95,040 annually + bonus eligibility + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!
Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.
Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees -Click hereto view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.
Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.
