We are looking to hire a motivated Customer Onboarding Specialist (m/f/d) who wants to work with an amazing team and towards us becoming a market leader in North America.
This is a full-time position that we are looking to fill as soon as possible, based out of our office in Washington D.C. (Chevy Chase, MD).
Tasks
- You support our sales team and our Hornetsecurity distribution partners in customer projects.
- You ensure a successful onboarding process to our services for customers and partners.
- You accompany the installation and connection processes of our services.
- You hold presentations about the Hornetsecurity Services.
- You participate in technical aspects of tenders.
- You assist the support staff in dealing with complex issues.
- You have an IT education.
- You have professional experience in the field of IT support/ help desk/ onboarding/ presales or consulting of IT solutions, ideally in an IT security or SaaS environment.
- You have excellent communication skills and can present yourself competently and confidently to customers and partners.
- You enjoy convincing customers and partners of Hornetsecurity Services on a technical level in presentations and web meetings.
- Experience with Salesforce is beneficial.
- You tackle things proactively, prefer to complete tasks today rather than tomorrow and enjoy working in an international, fast-paced environment.
- Personal and professional development opportunities.
- Short decision paths and flat hierarchies in an open work atmosphere.
- Healthy work & life balance: 25 vacation days and 10 sick days.
- Temporary Employee Exchange Program - we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Washington).
- Home-Office Option.
- Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.
- Medical Care and Be-Active Bonus - we’ll keep you healthy with an allowance to your membership in fitness and sports clubs.
- Unlimited contracts - we’re looking for hornets to grow long term with us.
- Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!
- And, of course, the usual standards such as development opportunities, coffee, tea, soft drinks & fresh fruit, office dogs, no dress code and much more.
- Your Resume
- Your earliest starting date and your salary expectations
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