Operations Consultant I
Location: Charleston West Virginia
Description: McDonald's is presently looking of Operations Consultant I right now, this career will be placed in West Virginia. More complete informations about this career opportunity kindly see the descriptions. People
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Champions the McDonald’s the People Promise by personally demonstrating, reinforcing and following-up on the 5 people drivers to gain commitment from managers ! and crew.
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Respect and recognition (e.g. crew and manager schedules, reward and recognition program)
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Resources to get the job done (e.g. uniforms, crew room, equipment to get the job done)
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Values and Leadership behaviors (e.g. adherence to policies and procedures, crew and manager communications, act on issues raised by crew and managers appropriately, employee commitment survey and action plans)
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Competitive Pay and Benefits (e.g. communication and execution of wage and review program for crew and managers and ensures performance reviews process)
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Learning, development and personal growth (e.g. crew orientation, crew training through CDP, and management training and development through Individual Development Plans â€" IDPs)
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Ensures that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential.
Collaborates with Operations Manager and Store ! Manager to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, Performance Improvement Plans are implemented, and performance results are corrected or complimented.
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Involved in and participates in the recruiting, interviewing, and selecting of all managers based on profit center staffing needs and goals and diversity staffing objectives.
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Knows and educated restaurant management on all appropriate HR policies, labor laws, security and safety procedures and ensures compliance at the restaurant level.
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Partners with Training and HR staff to build capability to deliver on the People Promise in the restaurants to achieve desired business results.
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Chooses the appropriate consulting approach (e.g. directive, supportive, coaching, collaborative) based on the level o! f performance of each restaurant.
QSC/Sales Building
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Protects the McDonalds brand by ensuring that restaurants meet McDonald’s QSC operational standards, food safety standards, and labor laws.
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Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
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Proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the 12 restaurant systems (QSC Play Book) that produce consistently high levels of QSC.
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Partners with ROIP Subject Matter Expert (e.g. Operations Consultant, Training Consultant, Operations Integrity Coach) to conduct ROIP system review day and develops action plan to address 3 systems targeted for improvement.
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Responsible for the execution of the action plan in each restaurant to ensure that sys! tems are improved and targeted results are achieved.
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Business Results
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Collaborates with the Operations Manager to develop the annual business plan for the Profit Center.
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Uses all information resources available (e.g. Restaurant data, FOR/SOR, Mystery Shop, 800-number, Bottom-Line Commitment, QCR, Operations Report, P & L) to identify opportunities and threats to optimize restaurant potential and adjusts business plan tactics accordingly.
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Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership team to accomplish business results.
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Completes various audits to ensure that their restaurants meet McDonald’s standard practices and procedures.
Minimum Requirements
5-7 years o! f Restaurant Operations - Quick Service Industry preferred.
Bachelor's Degree- Business Administration preferred.
Ability to Communicate Effectively and Candidly
Ability to Lead through Influence
Ability to execute for results
#mcd12
Country
United States
State
West Virginia
City
Charleston, West Virginia
Requisition Number
2458BR
EOE Statement
McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to McDonald's.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Wed, 03 Apr 2013 21:55:27 GMT