Mac and PC Desktop Support Technicial
Location: Rome New York
Description: NCI Information Systems, Inc. is at present looking to employ Mac and PC Desktop Support Technicial right now, this job will be placed in New York. For complete informations about this job opportunity please give attention to these descriptions. NCI: As a Mac and PC Support Technician ( Desktop Support Technician II ) with NCI, you will assist Team Rome IT providing all tier II technical support of both Mac and PC desktops and laptops and Mac OS X servers. Support includes: Troubleshooting and resolving technical issues, staging and de-staging computers, application installation and support of various peripherals. The position requires strong troubleshooting/problem solving and customer service skills. The successful candidat! e must be able to work independently and monitor call tracking! system queue for trouble tickets, administer Windows and Mac accounts. You will also be responsible for installing systems, and configuring user account profiles.
Highlights of Responsibilities:
Responsible for the installation, configuration, and ongoing usability of Windows and Mac desktop and laptop computers, peripheral equipment and software within established standards and guidelines. Works with vendor support contacts to resolve technical problems with computing equipment and software. Interacts with the Customer Support and Network Operations staff as appropriate to determine and resolve problems received from clients.
Responsible for maintaining various Mac OS X and Windows platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative ! systems.
Manage all licensed software according to Air Force guidelines.
Keep systems up to date with the latest upgrades, security patches, and required system scans. Provide on-going support for 42 scanner, large format and photo printers.
Requirements:Must have 3 years hands on experience with the following:
Windows 7 OS both 32 and 64 bit.
Mac OS X 10.6, 10.7, 10.9.
Operating and Mac Server.
Must have a working knowledge of the following design and video software:
Adobe CS5/CS6.
Photoshop.
Illustrator.
GoLive.
iLife.
iWork.
Final Cut Pro.
Motion.
DVD Studio Pro.
Quick Time.
LiveType.
Candidates must be able to obtain and hold a Government Secret Clearance.
Candidates must be able to obtain a CompTIA A+/Network+ Certification within 30 days and be able to obtain a current Microsoft Operating System certification such as Windows 7 Configuring or Windows 2008 Server.
Must! be available to work on-site at the customer location, Monday through ! Friday for an 8 hour shift between the hours of 7:00 - 5:00 p.m.
Preferred Education and Experience:
Apple Technical Coordinator or Apple Support Professional Certification a plus.
5 years experience supporting both Mac and Windows OS.
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At NCI, we’re more than just a paycheck…
We offer significant opportunity for growth at NCI â€" Adding more and more employees and company locations nationwide, we continue to seek top talent to ensure our path of innovation, growth and unmatched customer experience. We reward our employees with competitive compensation, flexible time off, retirement plan with company match and much more…
MEDICAL/DENTAL/VISION PROGRAMS - NCI offers four medical plan options to meet the personal health needs and budgets of our full-time employees and their families. All plans provide our employees and their eligible dependents with major medical and prescription dru! g coverage. The two dental plan offerings provide coverage options so as to ensure our full-time employees and their eligible dependents are able to follow a regularly scheduled program of dental care with their providers of choice. A vision maintenance plan offers a cost-savings option for our full-time employees and their families in need of comprehensive annual eye exams, prescription glasses, and contact lenses.
STOCK & WEALTH - NCI’s 401(k) Profit Sharing Plan is eligible to all full-time and regular part-time employees. Employees may elect to have contributions invested in any of the 15 different investment funds, target-date funds, or self-directed brokerage. A per pay company matching contribution is equal to 50% of employee elected pre-tax or Roth contributions up to 6% of eligible pay, subject to the IRS maximum.
LIFE INSURANCE - NCI provides company paid Basic Life/ AD&D Insurance Coverage. The basic coverage benefit is equal to one times (1X)! an employee's annual base salary. Employees may also opt for a generou! s flat rate insurance coverage. For coverage above the company-provided limits, employees may purchase supplemental insurance coverage for themselves and their family members.
WORK/LIFE BALANCE - Employees are eligible for additional programs including Paid Time Off (PTO).
ADDITIONAL BENEFITS
Flexible Spending Account (FSA) Programs
Employee Assistance Program (EAP) for employees and their immediate family members
Health Advocacy Benefit
NCI’s Wellness Program offering Health Club reimbursement options
NCI Perks Employee Discount Program It is your turn… Choose your career path and become part of the NCI team where you will be valued for your unique skills and capabilities and where you will be rewarded for key contributions to NCI and our customers.
Make the commitment and take the next step towards joining the NCI Team. Our application process will take approximately 5-10 minutes to complete.
If you do not m! eet the minimum qualifications for this position, please review our current openings now and in the future. Thank you for your interest in NCI!
It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, sexual orientation, disability or veteran status.
The information above has been designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to NCI Information Systems, Inc..
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This job starts available on: Wed, 01 Jan 2014 18:52:24 GMT